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Citizens Advice – Chief Officer Required

Citizens Advice – Chief Officer Required


Role details

Job title: Chief Officer

Location: Ash

Hours per week: 30 hours per week (Minimum of four days)

Salary: £30 375 actual pa (FTE £37500 for 37 hours a week) plus contributory pension on completion of probation.

Annual Leave: Proportionate to hours worked based on FTE of 31 days including Bank Holidays

Type of contract: Permanent

Reporting to: Trustees of Citizens Advice Ash

Closing Date: 20th July 2020

Introduction to Citizens Advice Ash:

We help people resolve their legal, money, debt and other problems by providing free, independent and confidential advice, and by influencing policymakers. We offer a telephone, drop-in and appointment service from our advice centre in Ash. We use the information we gather carrying out this work to campaign for social justice, so that individuals do not suffer through a lack of knowledge or an inability to express themselves effectively.

We provide an increasingly vital front-line service for those in the greatest need in our local community. The benefits of our work are not limited to improving our clients’ financial situation but also contribute to improving their health, reducing their stress and improving their confidence in dealing with their own problems.

We are currently seeking a Chief Officer to lead the team and shape our local operations.

For a full information including a  detailed job description and person specification,  click HERE  

The Role:

The role involves providing leadership and motivation to a team of 7 staff and a pool of 25 volunteers, meeting operational service standards and proactively managing local stakeholders including funders, Guildford Borough Council, the Trustee Board, local partners and other Citizens Advice organisations.


Your experience will include:

  • Management of an organisation or department of corresponding staff size
  • Preparation of business plans, budgets and financial reporting
  • A track record of delivering against service standards, including producing analysis and reports and evolving services to meet new demands
  • Establishing a robust operating environment  
  • Effective external stakeholder management
  • Familiarity with project management
  • Interaction with the public 
  • Team leadership through visible role modelling and strong interpersonal skills

Previous experience within the Voluntary Sector is desirable but not essential.

You should be prepared to work flexibly so as to attend meetings of the Trustee Board, with stakeholders and partner organisations throughout the normal working week, including evenings.

The successful applicant will be required to undergo an enhanced DBS check.  

The office in Ash is currently open to clients 4.5 days per week which at the moment, due to Covid-19 is largely through telephone and email contact. The service is operated by a team of 7 paid staff and 25 volunteers who work a variety of hours/shifts.   

To apply please email Peter Simpson, Chair, with  your completed application.

Citizens Advice values diversity, promotes equality and challenges discrimination. We encourage and welcome applications from people of all backgrounds.

Citizens Advice, Ash.