Flooding
It is vital that every resident or business reports flooding every time it happens and to the correct authority
Report flooding
• In an emergency with risk to life – Surrey Fire and Rescue Service 999 or 112
• Surface Water Flooding from roads or drains – Surrey County Council (SCC) 0300 200 1003
or text for the deaf or hard of hearing using 07860 053 465
SCC Flood and Climate Residence Team flooding.enquiries@surreycc.gov.uk
Get advice or report surface water or ground water flooding at:
www.surreycc.gov.uk/community/emergency-planning-and-community-safety/flooding
• River flooding -The Environment Agency-0800 80 70 60
Type Talk (for hard of hearing) 0345 602 6340)
Report foul flooding or water with sewage
• Thames Water 0800 316 9800 or Southern Water 0330 303 0368
Online at www.thameswater.co.uk/help/report-a-problem
Online at www.southernwater.co.uk/help-and-support
If you are displaced or need rehousing
Contact Guildford Borough Council Emergency Planning Team
• During office hours 01483 505050 Out of hours emergencies: 01344 949371
Emergency housing situations: 01483 517898
If you have concerns about an elderly or vulnerable person
Contact Surrey County Council Adult Social Care Team
• During office hours 0300 200 1005 – text for deaf or hard of hearing 07527 182 861
• Out of hours emergency 01483 517 898 – text for deaf or hard of hearing 07800 000 388
Online at www.surreycc.gov.uk/adults/care-and-support/concerns
After a flood help and advice
Insurance Companies Build Back Better
FloodRe and flood insurance
www.floodre.co.uk/buildbackbetter
Help and advice with flooding National Flood Forum
https://nationalfloodforum.org.uk
Email info@floodforum.org.uk
Telephone 01299 403 055